Chubb has the ability to monitor your alarm system in your own town as well as from other main centers should the need arise. The monitoring centers are all manned 24 hours a day by highly trained personnel. These men and women are able to take charge of your problems and manage them through to a satisfactory solution. Control centers used by reaction services must be constructed and operated in accordance with SAIDSA standards. SAIDSA also recommends that a legal written contract is entered into between a reaction service company and his client and there are also recommendations for insurance of reaction officers against death and injury.

The monitoring centers are capable of nationally receiving both radio transmitted signals as well as signals sent via landline (Telkom network). Chubb Security has a network of highly sophisticated computerized alarm monitoring centers throughout South Africa and Namibia all linked via a wide area network (WAN). This enables any control centre to take over and/or assist in the monitoring of alarm signals should any other monitoring control centre be disrupted or out of commission for any period of time. Due to the nature of the radio transmitter, the type and content of the signals sent is limited to simple burglary/ panic/power failure signals, whereas signals generated by the on-board communicator in the security system, sent via the landline can contain detailed information on what zones or areas of the system have been activated including specific panic, fire and medical conditions.
 
Once the signal is received by the monitoring equipment, it is analyzed and sent to the designated operators who will ensure that the instructions for that client are checked, a vehicle dispatched and the client and/or key-holders are called and advised of the activation. Comprehensive notes are kept on all activations and are archived for future reference should the need arise.