SMS ALERT SERVICE

Important information

Chubb Monitoring Businesses prioritizes alarm traffic to ensure that operators are able to focus more attention on life threatening and asset threatening traffic.  As a consequence lower priority traffic such as power failures, low batteries and communication tests not received from a panel, can during peak operating periods, have a delayed actioning time.  Power failures and associated low battery alarms are a constant problem across the country and to date we have responded to such non-emergency alarms by telephoning the client and, where enabled, via SMS as well.

To allow CMB operators to focus their attention on potential threats to our client’s life and property CMB is implementing an upgraded SMS service.

It works like this:

• Our Control Room will automatically be alerted that there is a low priority signal, i.e. power failure, low battery or communications test failure by your alarm system.
  
• The low priority alarm will report to our monitoring software, and where the SMS facility is enabled, an SMS will immediately be sent to the client to advise them.
  
• The SMS system will await confirmation of delivery from your cellular service provider. Once confirmation is received the signal is automatically logged into the client history.This will forgo the need for an operator to phone the client to advise of the signal as CMB will consider the client informed.
  
• If confirmation is not received, your details will automatically be displayed on the monitoring system and a CMB operator will phone you directly.
  
• Chubb’s National Control Rooms currently deal with more than 1.2 million signals every month. Overactive responses and false alarms cause potentially dangerous delays preventing Response Officers attending to emergency situations. 

To enable this system to assist you we need your cellphone number. You can email us on SMS.alert@chubb.co.za